Order Status:

• Click on the "My Accounts" tab and log in to view your order status
• If you didn't create an account, you can do so by clicking "Create Account" or during checkout

Shipping Cost:

• Free shipping via USPS and UPS for all orders $79 or more
• Customers pay for shipping on orders $78 and below

C.O.D. and Phone Orders:

• COD is not available at the moment
• You can call to make an order over the phone if you're experiencing trouble on the site
• We'll make you a PayPal invoice and send it over for you to pay, and will ship right after

Order Processing:

• We ship orders in the order they are received
• Occasionally, we receive a large number of orders in a short period of time, so your package may not ship immediately, but we'll work to ship it quickly
• Orders placed on Saturday and Sunday get shipped out on Monday
• Most orders take 12-36 hours to process, pack, and finalize before shipping
• Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico, American Samoa, Northern Mariana Island, and US Virgin Islands cannot be guaranteed

Delivery and Tracking:

• You'll receive a tracking number via email once the label is printed and ready to ship
• Delivery estimate is 3-5 business days, but factors may vary with carriers

Payment Options:

• We accept Visa, Master Card, American Express, Discover, JCB, Diners Club via PayPal processing, PayPal, and PayPal Credit

Contact Us:

• You can reach us by calling the main store during business hours or emailing us
• Business hours: Monday - Sunday 9AM -7PM ET
• Email: contact@jlobeautysupercenter.com

Product Quality:

• We only sell new, genuine products in their original packaging

Price Match Guarantee:

• For a limited time, we offer a price match guarantee on our high-quality HD lace wigs
• Exclusions apply, ask a sales associate for more details

Warranty:

• We offer a 14-day warranty on motors and batteries only
• We cover complete failure within the first 14 days from the order date
• Manufacturer limited warranty follows after taking care of any imperfections and minor issues
• Check the manufacturer warranty page in the footer at the bottom for more details

Lost, Stolen, or Damaged Packages:

• If the package was lost, stolen, or damaged while being shipped by the carrier, the carrier can assist you with the process of covering back your lost package by making a claim
• Please have all the information pertaining to the package ready so you can inform the carrier agent

Missing Items:

• Customers shall call and make a claim within 12 hours upon delivery in accordance with the tracking number
• After the 12 hours, we're not responsible
• We'll look into our records and pictures taken to see if the shortage happened on our end
• If so, we'll be happy to ship all missing items right away with no hesitation

Shipping Information:

• USPS Priority Mail: Delivery within 2-4 business days + 12-36 hours to process the order
• UPS Ground: 3-5 business days + 12-36 hours to process the order
• All orders require 12-36 hours of processing time before shipping
• Only USPS deliveries will be made on Saturday but not on Sunday
• Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico, and US Virgin Island cannot be guaranteed
• Order tracking: Please wait for 24 to 72 hours after your package has been shipped for tracking